Crating / Leashing Your Pet
To ensure the safety of your pet, yourself, and our other patients and their owners, cats must be crated, and dogs must be either crated or kept on a leash at The Village Vet, during their time in the waiting room, parking lot and other common areas.
Cancellation of Appointment
If you need to cancel an appointment, please inform us by telephone (585-671-7780) at least twenty-four hours in advance. You will be charged for missed appointments or those canceled with less than 24 hours notice.
Payment is due at time of service. We accept cash, Visa, Mastercard and Discover.
For unexpected emergencies, we accept limited CareCredit® transactions. Call for details.
To ensure your pet’s well-being, medication requests will be filled only if your pet is up to date on vaccinations and other wellness screening.
Pre-anesthetic bloodwork is necessary to assess your pet’s health prior to surgical procedures, and also provides a useful baseline for future reference.
DO NOT FEED your pet after 6:00 p.m. the evening prior to the surgery. This includes treats. Your pet can drink FRESH WATER ONLY until midnight. (During hot weather, a small amount in the morning is OK)
Surgery patients must be admitted to the hospital between 8:00 and 9:00 a.m.