The Village Vet Office Policies

Please review our office policies prior to your visit. Thank you.

Crating / Leashing Your Pet
To ensure the safety of your pet, yourself, and our other patients and their owners, cats must be crated, and dogs must be either crated or kept on a leash at The Village Vet, during their time in the waiting room, parking lot and other common areas.

Cancellation of Appointment
If you need to cancel an appointment, please inform us by telephone (585-671-7780) at least twenty-four hours in advance. You will be charged for missed appointments or those canceled with less than 24 hours notice.

Payment is due at time of service. We accept cash, Visa, Mastercard and Discover.

For unexpected emergencies, we accept limited CareCredit® transactions. Call for details.

Animal Care
To ensure your pet’s well-being, medication requests will be filled only if your pet is up to date on vaccinations and other wellness screening.

Pre-anesthetic bloodwork is necessary to assess your pet’s health prior to surgical procedures, and also provides a useful baseline for future reference.

Pre-Operative Instructions
DO NOT FEED your pet after 6:00 p.m. the evening prior to the surgery. This includes treats. Your pet can drink FRESH WATER ONLY until midnight. (During hot weather, a small amount in the morning is OK)

Surgery patients must be admitted to the hospital between 8:00 and 8:30 a.m.

The Village Vet Hours

By appointment
Monday8:00AM - 8:00PM
Tuesday8:00AM - 8:00PM
Wednesday8:00AM - 8:00PM
Thursday8:00AM - 8:00PM
Friday8:00AM - 5:00PM
Saturday8:00AM - 2:00PM

Visit us on Facebook for current updates and changes, including holiday hours.

24 Hour Animal Emergency Service call 585-424-1277

The Village Vet, Your Home For Quality Veterinary Care
896 Ridge Road, Webster, New York, call (585) 671-7780